I can’t hear music from one of my earpieces

For Listen, Conversation and Phone modes you only need one earpiece. For music, you should be able to use both earpieces in stereo. Visit our article How to connect both earpieces together? for more instructions. 

If you have tried the regular connection and you are still having issues we can fix it with a quick reset of the earpieces with this easy steps:

1. Put both earpieces in the charger for 5 seconds, close the lid. Then remove them.

2. Simultaneously press and hold the button on both earpieces for 3 seconds. The lights should flash red and white

3. Press and hold the button on both earpieces for 2 seconds, then release. Each earpiece should flash red 3 times after release

4. The lights will blink red and white again for 20 seconds, then they should both blink white.

5. Place both earbuds in the charger for 5 seconds then remove them.

6. Turn both earpieces on, both should  flash white, indicating that they're  connected.